Terms of Use
Clear rules. No surprises.
Agreement to Terms
These Terms of Use ("Terms") govern your access to and use of Miyora, a community engagement platform operated by T.R.E.N.D. (Top Resources Empowering New Directions LLC) ("T.R.E.N.D.," "we," "us," or "our"). TREND is the trade name under which T.R.E.N.D. operates publicly, and Miyora is a product of TREND.
By creating an account, downloading the app, or using any part of our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Your use of Miyora may also be subject to the terms of the Apple App Store or Google Play Store through which you downloaded the app. In the event of a conflict between these Terms and the applicable platform terms, the platform terms govern solely with respect to your relationship with Apple or Google.
Who May Use Miyora
| User Type | Requirements |
|---|---|
| Residents | Aged 13 or older; verified members of a participating community via invite code or community_code assignment |
| Community Managers (PMs) | Authorized operators of a community subscription; subject to corporate account governance and the applicable Pilot Agreement or Service Agreement |
| Corporate Operators | Organizations that have entered into a Pilot Agreement or Service Agreement with T.R.E.N.D. |
You represent that all information you provide during registration is accurate, current, and complete. Users under 18 should review these Terms with a parent or guardian.
Community Types
Miyora serves a wide range of residential and community environments, including but not limited to:
- Apartment and multifamily housing communities
- Homeowner Associations (HOAs) and planned communities
- College and university campus housing
- Retirement communities and 55+ communities
- Assisted living and senior care facilities
- Real estate communities and residential developments
Specific features available to your community may vary depending on your community type and the subscription tier purchased by your community operator. T.R.E.N.D. reserves the right to make features available or unavailable to specific community types.
Account Responsibilities
Resident Accounts
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- You may not share your account with another person.
- You may not create an account for a community you are not a verified member of.
- You may not impersonate another resident, manager, or third party.
- You may delete your account at any time through the app settings. Deletion initiates a 30-day soft-delete period before permanent removal of your personal data.
Community Manager Accounts
- PM accounts are operator-level accounts tied to the community and the corporate organization holding the subscription — they do not confer data ownership over resident data.
- PM accounts have administrative access to Tier 2 community-scoped data only. Zero access to Tier 1 resident data including direct messages is granted under any circumstances.
- PM account deletion is subject to corporate authorization and a verified offboarding process governed by your Pilot Agreement or Service Agreement.
- PMs are responsible for ensuring their community's use of Miyora complies with applicable housing laws, fair housing regulations, and these Terms.
Acceptable Use
You agree not to use Miyora to:
- Post content that is harassing, threatening, defamatory, obscene, or discriminatory on the basis of race, color, religion, national origin, sex, disability, familial status, or any other protected characteristic under applicable fair housing laws
- Violate any applicable law, including the Fair Housing Act, Electronic Communications Privacy Act (ECPA), HIPAA (where applicable), or consumer protection laws
- Transmit spam, phishing messages, or unauthorized commercial communications
- Attempt to access another user's account, private messages, or data without authorization
- Reverse engineer, decompile, or attempt to extract the source code of the App
- Use automated bots, scrapers, or scripts to interact with the Service
- Impersonate T.R.E.N.D. employees, TREND personnel, Miyora community staff, or other users
- Upload malware, viruses, or any code designed to harm the Service or other users
- Collect or harvest personal data about other users without their consent
- Use the platform in any way that could disable, overburden, or impair the Service
Violations may result in immediate account suspension or termination. T.R.E.N.D. uses AI-assisted content moderation to help enforce these standards.
Content You Post
Your Content
You retain ownership of content you post to Miyora. By posting content, you grant T.R.E.N.D. a limited, non-exclusive, royalty-free license to display, store, and distribute your content solely for the purpose of operating the Service within your community. This license terminates when your content is deleted or your account is closed.
Community-Scoped Content
Content posted to community feeds is visible to other verified members of your community and to authorized Community Managers for that community. You are responsible for ensuring that what you post is appropriate, accurate, and complies with these Terms.
Private Messages
Direct messages between residents are private. T.R.E.N.D. does not read, moderate, or monetize the content of private messages. Community Managers have zero access to private messages. See our Privacy Policy Section 07 for our full messaging privacy commitment.
Content Moderation
T.R.E.N.D. uses AI-assisted content moderation and reserves the right to remove content that violates these Terms, applicable law, or community guidelines. We are not obligated to monitor all content proactively but will act on reported violations. You may report content by using the in-app report function available on all posts and messages.
Reporting and Response
We aim to review reported content within 72 hours of receipt. Content that presents an imminent safety risk will be reviewed as a priority. Decisions on content removal may be appealed by contacting admin@miyora-app.com.
Subscriptions, Billing & Payments
Community Subscriptions
Access to Miyora for residents is provided through a community subscription purchased by the property management company or community operator. Residents do not pay for access directly unless otherwise specified in their community's configuration.
Stripe
Billing is processed through Stripe, Inc. T.R.E.N.D. does not store credit card numbers or full payment details. Stripe's privacy policy and terms of service apply to all payment data processed through its platform.
Free Trial Period
T.R.E.N.D. may offer a complimentary trial period to new community operators. During the trial period, the Service is provided as-is without service level commitments. The absence of payment during a trial does not modify the data ownership framework set forth in our Privacy Policy or the applicable Pilot Agreement.
Cancellation
Subscriptions may be cancelled by authorized corporate representatives following the offboarding procedures outlined in your Pilot Agreement or Service Agreement. Subscription access remains active through the end of the paid billing period.
Intellectual Property
All intellectual property in the Miyora platform — including the name "Miyora," the T.R.E.N.D. brand, the TREND trade name, all associated product names, software, design, user interface, data models, and documentation — is owned by T.R.E.N.D. (Top Resources Empowering New Directions LLC) or its licensors.
Aggregated, anonymized platform analytics and usage data generated through operation of the Service are the exclusive property of T.R.E.N.D. regardless of the source community, subscription status, or partnership status.
You may not use T.R.E.N.D., TREND, or Miyora branding, trademarks, or intellectual property without our prior written consent. Nothing in these Terms grants you a license to T.R.E.N.D.'s intellectual property except the limited right to use the Service as described herein.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. T.R.E.N.D. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, error-free, or available at all times
- Any defects or errors will be corrected
- The Service is free of viruses or harmful components
- Any content posted by users is accurate, complete, or reliable
During any complimentary trial period, no service level commitments apply. Service level agreements, if any, are specified exclusively in the applicable Pilot Agreement or Service Agreement.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, T.R.E.N.D. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE, UNAUTHORIZED ACCESS TO YOUR DATA, CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR ANY OTHER MATTER RELATING TO THE SERVICE.
IN NO EVENT SHALL T.R.E.N.D.'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU OR YOUR ORGANIZATION PAID TO T.R.E.N.D. IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) $500.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Indemnification
You agree to indemnify, defend, and hold harmless T.R.E.N.D. and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
- Your violation of these Terms
- Your use or misuse of the Service
- Content you post on the platform
- Your violation of any applicable law, including fair housing laws
- Your violation of any third party's rights
Account Termination
By You
Residents may delete their account at any time through the app settings. Deletion initiates a 30-day soft-delete period before permanent removal of personal data. During this period, your account is deactivated and your content is not publicly visible.
By T.R.E.N.D.
We may suspend or terminate your account immediately if you violate these Terms, engage in harmful or illegal behavior, or if your community's subscription lapses. We will provide notice where reasonably possible except where immediate termination is required for safety or legal compliance.
Community Manager Offboarding
PM account closure requires authorization from the corporate organization holding the subscription. This process is governed by the applicable Pilot Agreement or Service Agreement. Upon community offboarding, resident PII is made available for export upon request and deleted within 30 days. Aggregated platform analytics are retained by T.R.E.N.D. permanently.
Effect of Termination
Upon termination, your right to access the Service immediately ceases. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — will survive.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall first be submitted to good-faith negotiation between the parties for a period of 30 days. If unresolved, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with arbitration conducted in Atlanta, Georgia.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Fulton County, Georgia, for matters involving intellectual property, data security, or confidentiality obligations without first engaging in arbitration.
Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via in-app notification or email at least 14 days before the changes take effect.
Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may delete your account at any time before the effective date.
Contact
For questions about these Terms, account issues, or legal inquiries, contact us using the information below.
© 2026 T.R.E.N.D. (Top Resources Empowering New Directions LLC). All rights reserved. Miyora is a product of TREND. TREND is a trade name of Top Resources Empowering New Directions LLC, a Georgia limited liability company.
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